Frequently Asked Questions

 

 

+ Is my baby eligible under the service?

Any baby under 1 year of age is eligible.

+ How long can I use this service for?

Our medical team will be available to you from 7 am to 10 pm.

+ Which doctors and nurses will be monitoring my baby?

The BabyOnTrack clinical team consists of experienced neonatologists, pediatricians and qualified nurses with more than 8 years of experience in renowned tertiary care hospitals in Bangalore.

Our Lactation Consultants are all Obstetric nurses who have over 5 years of professional experience because of which they are able to give you not just information, but also tried and tested practical steps to solve your concerns. They have helped over 200 BabyOnTrack mothers with breastfeeding concerns.

+ What languages can I speak to the clinical team in?

Currently, we provide lactation phone support in English, Kannada, Tamil and Malayalam. On WhatsApp, we support conversations only in English. But we are working to add support in other languages as well.

+ What kind of medical conditions can this service help with?

No question is too small! We have answered over 1000 queries on all aspects of your baby's care. Here are some examples -

  • Breastfeeding and Lactation
  • Maternal and Child Nutrition
  • Weight Gain in your Baby
  • Colic and Formula Feeding
  • Sleep Training
  • Skin and Diaper Rashes
  • Transition to Solid Foods
  • Vaccinations
  • Growth Milestones

+ Is BabyOnTrack a Tele-Medicine or a Diagnostic service?

No, we are neither. BabyOnTrack is a digital platform where parents can connect with experts proactively in time of need, and get quick access to credible, evidence-based information from clinical experts. We will advise parents to seek prompt medical care based on the symptoms indicated. We do not provide medical diagnoses or prescriptions.

+ What happens after I subscribe to the ProParent subscription?

Once you purchase a subscription, the onboarding process is almost instant.

  1. Our customer service team will get in touch with you within 30 minutes on the phone number linked to your purchase.
  2. You will be asked to complete a form to record your baby’s medical history. This information is sent to our clinical team
  3. And that’s it! You are now connected to our clinical team and you can start asking us questions instantly.
  4. In most cases, our clinical team will ask you follow-up questions so that they get a complete understanding of your history
  5. Based on these responses, you will get detailed information on how you can manage your symptoms, and any pictorial guides or videos to help with it
  6. In cases where our team assesses that the symptoms need to be looked at by a doctor, they will recommend that you seek medical help
  7. For ethical reasons, we do not provide medical diagnoses, or prescriptions on BabyOnTrack. We are a support, and not a replacement for your primary doctor.

+ What happens after I subscribe to the Lactation service?

Once you purchase a subscription, the onboarding process is almost instant.

  1. Our customer service team will get in touch with you within 30 minutes on the phone number linked to your purchase.
  2. You will be asked to complete a form to record your baby’s medical history. This information is sent to our clinical team
  3. We will set up an appointment with our Lactation expert for a mutually available time. In most cases, we try to set up an appointment on the same day.
  4. During the call, the expert will review your breastfeeding history, the challenges you are having, and provide personalized guidelines on how to manage your condition. Our lactation sessions are not timed - ask as many questions as you would like!
  5. After the call, you will get a detailed summary of the points discussed, including any pictorial guides or videos as references.
  6. For ethical reasons, we do not provide medical diagnoses, or prescriptions on BabyOnTrack. We are a support, and not a replacement for your primary doctor.

+ What is the difference between ProParent and Lactation service?

ProParent is a message-based subscription that gives you unlimited access to our clinical team over WhatsApp for an entire month. These questions can be about any topic ranging from your baby’s weight gain, cough & cold, rashes, colic, milestones, formula feeding etc. You are connected to clinicians with pediatric training.

The Lactation service is a phone-based session with our lactation expert on issues specific to breastfeeding.

+ What is the difference between WellBaby and Lactation service?

The WellBaby plan is a comprehensive solution for all aspects of your baby’s care. It starts with a phone-based session with our lactation expert on issues specific to breastfeeding. Beyond that, you can continue to interact with our clinical team on any other aspects of your baby’s care, including and not limited to, formula feeding, colic, weight gain, rashes, milestones etc. You get access to our lactation experts and our pediatric team through one service.

+ What is Milestone Tracking?

Developmental milestones are easily identifiable skills that the baby can perform, such as rolling over, sitting up, and walking. Helping your baby achieve growth milestones requires patience, and constant engagement between parent and baby. Early detection of developmental problems in infants is essential for timely and effective intervention. We use the well-researched Ages and Stages Questionnaire to help you track your baby's motor, language and social/ emotional development at home. After the assessment, you will receive Milestone Tracking reports which contain fun learning activities that you can do with your baby to help them grow and develop these skills. You can also send us videos which our team will use to assess if your baby is developing as per established standards.

+ What are Vaccination Reminders?

To keep your baby protected and safe, it is important to get your baby immunised on time. BabyOnTrack will send you Vaccination Reminders according to the IAPOCI prescribed immunization schedule. Based on your baby’s age, you will receive vaccination reminders a week or two in advance, so that you can make an appointment with your paediatrician well in time.

+ How do I know that my contact details and my baby’s information is safe?

Your data privacy is very important to us. When you subscribe to BabyOnTrack, we guarantee you privacy and safety of your contact details and your baby’s information. Medical history, messages, images, video and other responses collected during the monitoring will only be accessible to the relevant clinical team.